Tel: +7 (727) 239-80-18, Address: Dostyk ave. 535, Almaty, Email: reception@donatello.kz
SALES & MARKETING Tel: +7 727 2398018 Email: sales@donatello.kz

Hotel Policies

Please read bellow the general terms of accommodation at the Donatello Boutique Hotel.

Check-in/check-out:

Сheck-in time – 14:00 hrs

Check-out time – 12:00 noon

Early Check-in:

  • In case of early  check-in prior to 09:00 am, an extra 100% charge of a room rate per night will be added to your accommodation bill.
  • In case of early check-in from 09:00 am to 02:00 pm, an extra 50% charge of a room rate per night will be added to your accommodation bill.

Late Check-out

  • In case of late check-out prior to 6:00 pm an extra  50% charge of a room rate per night will be added to your accommodation bill.
  • In case of late check-out after 6:00 pm an extra 100% charge of a room rate per night will be added to your accommodation bill.

Kindly note that early check-in or late check-out is subject to room availability.

Payment Policy

Payment for accommodation and additional services can be made in cash, by bank transfer or with Visa, МasterCard or American Express. Traveler’s checks are not accepted/ The hotel reserves the right to block money on a provided credit card before the guest’s arrival.

Cancellation Policy

We invite you to pay attention to the reservation and cancelation conditions when making reservation via hotel web-page or directly with the hotel reservation department. The cancelation period and the cancelation fee may vary depending on the room rate

Children Policy

  • Children aged 3 years old or  under stay free with parents
  • Baby cot is provided free of charge on demand
  • Children aged 3-14 years old stay with parents free of charge if an extra bed is not required. Only breakfast is charged additionally.

Smoking Policy

To ensure our guests’ comfortable stay, smoking is strictly prohibited in the premises of the hotel. Following this rule allows us to maintain high standards and offer our guests quality service. We thank you for your understanding.